Customer Support Response Templates

Enter a short link to retrieve the account password.

To assist you faster and smoother, please send a clear screenshot/video while trying to login to the current account 📸 This helps our team check the issue properly and provide a quicker solution. Thank you 😊

⚠️ SOMETHING WENT WRONG? ⚠️ Please COPY the link based on your device and paste it into your browser instead of tapping/clicking the link directly. Recommended browsers: • Android ➜ Google Chrome • iPhone/iPad ➜ Safari • PC/Laptop ➜ Google Chrome / Microsoft Edge After opening in browser, kindly follow the tutorial again 🙏

🔒 Protected Content Fix (Chrome) 1️⃣ Copy & paste this into Chrome: chrome://settings/content/protectedContent 2️⃣ Make sure: ✅ Sites can play protected content = ON ⚠️ Still not working? • Clear Browsing Data • Set Time Range to All Time • Select: ✅ Browsing History ✅ Cookies & Site Data ✅ Cached Images & Files 🔄 Restart Chrome and try again. 📸 If the issue persists, send us a screenshot of the error.

⚠️ VPN / Proxy Error Fix Please try the following: 1️⃣ Restart your Wi-Fi modem/router. 2️⃣ Restart your TV/device. 3️⃣ If possible, connect to a different network (such as a mobile hotspot) and try again. 📸 If the error still appears, please send us a screenshot of the error message.

Replacement 🔄

📌 Please read carefully before starting. 🎥 Watch the full tutorial video to avoid any issues: https://youtu.be/mvqx0EodHYY ⚠️ We now use link login instead of email/password for an easier and smoother login process 😊 🔗 Important: 1️⃣ Refer back to the previous message for your account link 2️⃣ Open/paste the link in your browser (Chrome/Safari, etc.) 🌐 3️⃣ Follow the steps shown in the video one by one 📱 ⚠️ IMPORTANT: Make sure you use the correct link based on your device 📱💻 Wrong link may cause the process to fail ❌

Guna profile yang tidak ada pin ATAU HOW TO GET PIN PROFILE: 1. Click PHONE/PC LINK that we have provided above (for TV user, refer to Note below). 2. Click manage profile, click PROFILES. 3. Choose any profile u want to use, then CLICK profile lock. 4. Click edit pin, click confirm password and insert account password. 5. Pin will appear. Just use and don't change ANYTHING else. Video Tutorial: https://youtu.be/8q04nHfIwqA Note: If using TV, please do it on your phone/laptop.

Common issue for tablet users. For iPad / Tablet user, when you copy link and paste on your browser (USE PHONE LINK), make sure your browser is in MOBILE VERSION. Do follow the video tutorial to make sure it's in the correct version in order to have the "Open App" button. Video Tutorial: https://youtu.be/3d9oaTrAGvI After these steps, you will be able to log in successfully.

📺 TV / Smart TV Login Guide 🎥 Tutorial Video: https://youtu.be/mvqx0EodHYY 🔹 Smart TV 1️⃣ Open Nfix app 2️⃣ Select "Use Phone" 3️⃣ A login code will appear on your TV screen 📺 4️⃣ Use the code with the account link provided by seller 5️⃣ Follow the tutorial video to complete login 🔹 Old TV / Projector (No QR Support) 1️⃣ Copy & paste the PHONE account link into browser (Chrome / Safari / etc.) 🌐 2️⃣ Follow the tutorial video step by step ⚠️ Please follow the correct steps carefully for a smooth login process.

⚠️ MAKE YOUR NETFLIX FRESH BEFORE LOGIN ⚠️ 🔹 Restart your WiFi/Mobile Data 🔹 Clear Cache / Reset Nlix App Settings ➜ Apps ➜ Nlix ➜ Clear Cache / Reset App ✅ After that, kindly try the link again. If still having issues, send us a screenshot/video for checking 🙏

Your order warranty/service period has expired ⏳ Kindly renew by purchasing the product again from our shop to continue enjoying our support and service 😊 Thank you for your support!

📌 This is an official Nflix account service. Each purchase is valid for 1 device only 📱💻📺 Account details and login tutorial will be provided through Shopee chat after purchase 😊

Wait 15-30 minutes and retry again 🙏

Reinstall app / Update System, Nflix App & Browser 🔄

Replacement 🔄

Apologies, we do not provide refunds ya. We are committed to assisting our customers by offering replacements or appropriate solutions to resolve any issues encountered.

Please cancel your refund request ya so that we may proceed with assisting you through a replacement or an appropriate solution.