Customer Support Response Templates

Enter a short link to retrieve the account password.

To assist you faster and smoother, please send a clear screenshot/video while trying to login to the current account 📸 This helps our team check the issue properly and provide a quicker solution. Thank you 😊

⚠️ SOMETHING WENT WRONG? ⚠️ Please COPY the link based on your device and paste it into your browser instead of tapping/clicking the link directly. Recommended browsers: • Android ➜ Google Chrome • iPhone/iPad ➜ Safari • PC/Laptop ➜ Google Chrome / Microsoft Edge After opening in browser, kindly follow the tutorial again 🙏

📌 Please read carefully before starting. 🎥 Watch the full tutorial video to avoid any issues: https://youtu.be/mvqx0EodHYY ⚠️ We now use link login instead of email/password for an easier and smoother login process 😊 🔗 Important: 1️⃣ Refer back to the previous message for your account link 2️⃣ Open/paste the link in your browser (Chrome/Safari, etc.) 🌐 3️⃣ Follow the steps shown in the video one by one 📱 ⚠️ IMPORTANT: Make sure you use the correct link based on your device 📱💻 Wrong link may cause the process to fail ❌

Guna profile yang takde pin ATAU HOW TO GET PIN PROFILE: 1. Click forgot pin 2. Click edit pin 3. Click confirm password 4. Insert password account. 5. Pin will appear. Just use and dont change Note: If using TV and cannot click forgot pin, please do it on your phone/laptop

Common issue for tablet users. For iPad / Tablet user, when you copy link and paste on your browser (USE PHONE LINK), make sure your browser is in MOBILE VERSION. Do follow the video tutorial to make sure it's in the correct version in order to have the "Open App" button. Video Tutorial: https://youtu.be/3d9oaTrAGvI After these steps, you will be able to log in successfully.

📺 TV / Smart TV Login Guide 🎥 Tutorial Video: https://youtu.be/mvqx0EodHYY 🔹 Smart TV 1️⃣ Open Nfix app 2️⃣ Select "Use Phone" 3️⃣ A login code will appear on your TV screen 📺 4️⃣ Use the code with the account link provided by seller 5️⃣ Follow the tutorial video to complete login 🔹 Old TV / Projector (No QR Support) 1️⃣ Copy & paste the account link into browser (Chrome / Safari / etc.) 🌐 2️⃣ Follow the tutorial video step by step ⚠️ Please follow the correct steps carefully for a smooth login process.

⚠️ MAKE YOUR NETFLIX FRESH BEFORE LOGIN ⚠️ 🔹 Restart your WiFi/Mobile Data 🔹 Clear Cache / Reset Nlix App Settings ➜ Apps ➜ Nlix ➜ Clear Cache / Reset App ✅ After that, kindly try the link again. If still having issues, send us a screenshot/video for checking 🙏

Your order warranty/service period has expired ⏳ Kindly renew by purchasing the product again from our shop to continue enjoying our support and service 😊 Thank you for your support!

📌 This is an official Nflix account service. Each purchase is valid for 1 device only 📱💻📺 Account details and login tutorial will be provided through Shopee chat after purchase 😊

Wait 15-30 minutes and retry again 🙏

Reinstall app / Update System, Nflix App & Browser 🔄

Replacement 🔄